We're more than happy to help with returns and exchanges! If you need to return or exchange an item, just make sure it's within 30 days of receiving it and is in perfect condition. Keep in mind, we can only accept one return or exchange within a 6-month period. Contact us here and we'll guide you through the process of sending the item back to us.

Some items cannot be returned for a store credit or refund:

• Any custom items; “Custom” means altering the item in any way, including altering the width, material, adding a personal engraving, and so on
• Items labeled Final Sale
• Ring below size 5 and above size 13
• Completed services such as custom engravings, rush services, Extend Shipping Protection, etc.

If you've opted for the Extend Protection Plan and decide to return your jewelry, don't worry! Extend will take care of issuing a pro-rated refund based on how long you've had the item.

As of making your purchase, we'll be glad to provide a full 100% refund. If you get in touch after 24 hours, we'll still be happy to help with a 70% refund, keeping a 30% restocking fee.

Please keep in mind that custom orders are made specially for you, so they can't be canceled for a refund or store credit.

A few more details to remember:

• If you've already had your ring or box engraved, we won't be able to refund the cost of these services.
• Rush service fees are also non-refundable.
• All refunds will be processed automatically through your original payment method for your convenience.

We're always here to assist you, so feel free to reach out if you have any questions or concerns!

Just a friendly reminder: All custom designs crafted by us are considered the property of Caikuang Jewelry. We may use these beautiful creations for promotional purposes, including showcasing them in videos or on our website. Please note that we don't offer exclusivity for new designs purchased. We're excited to share our artistry with the world, and we appreciate your understanding!

We're thrilled that you're interested in our gemstones at Caikuang Jewelry! Please keep in mind that when you choose a gemstone from us, you're reserving it to collaborate with one of our talented custom designers. We're excited to work together with you to create a stunning and unique piece of jewelry!

All our rings and jewelry are lovingly handcrafted in our workshop in Shenzhen, Guangdong, so our prices will be unaffected. For more information about our manufacturing process and our team, please visit our about us page.

We would love to meet you! Our physical store is located in Shuibei, Shenzhen, Guangdong, China. Please make an appointment in advance to receive your personalized service.

If you have any questions about ring design, material selection, or anything else, please feel free to contact us. Simply use the contact form on our website, and we'll be happy to assist you!

We're excited to create your perfect ring! To give you an idea of how long it will take, here's a breakdown of our production times:

• 3 Weeks: Rings set in Titanium, Black Zirconium, Damascus Steel, or Tungsten
• 6 Weeks: Any ring containing Gold or Silver
• 8 Weeks: Women's engagement rings & any ring with precious stones

For fully custom rings, please allow 8-10+ weeks. Crafting a one-of-a-kind design takes extra time and care to make your dream ring come to life. This includes sourcing unique stones, new materials, CAD design, or custom casting based on the complexity of the design. Remember, Caikuang Jewelry reserves the rights to any design created for a client and may share it publicly or list it on our website for purchase.

Keep in mind that the shipping method you select at checkout doesn't affect the production time of your order—it only determines how quickly your ring will be delivered once it's shipped.

If you need your ring sooner, we offer a rush service! You can add this during checkout when asked if you need your ring sooner. Please note that some restrictions apply, and additional fees may be incurred depending on the need-by date.

Looking for a quicker option? We have many In-Stock rings that can typically ship within 1-4 weeks!

If you find the ring is the wrong size after receiving it, please contact us and we will provide you with professional after-sales service.

While we do everything we can to make each ring as durable as possible, they are made using natural and meaningful materials which are more susceptible to damage from impact, chemicals, scratching, and other outside forces than solid metal rings would be.

The protective coating we apply over the natural materials in our rings should protect your ring against damage from water, as long as the sealant remains continuously intact around the entirety of your ring. It should also provide a more secure barrier for the natural materials in your ring from impacts and scratching but cannot be expected to be as strong as a solid metal ring. Though this sealant provides your ring with an extra level of protection and durability, it does not provide a guarantee or warranty against water damage or breakage due to impact and other forms of abuse. If the design you chose Silver material with exposed edges, meaning the outside edges of the ring are not protective metal walls, we would still advise that you remove your ring when coming in contact with water.

WOMEN’S RINGS: If your ring has prongs securing a stone(s), we recommend sending the ring in to us at least annually so we can check the prongs to ensure they’re tight and securing the stones!

Yes, women's sizes 9+ and men's sizes 12 generate additional fees to cover the cost of extra material in the ring. The amount is dependent on the size and the material. Please note that these fees are not included in the listed ring prices. One of our customer service team members will reach out to you after you have completed your purchase to generate an invoice for the extra materials needed in your ring. If you have questions about the fee prior to your purchase, please reach out to us via email at caikuangjewelry@outlook.com.

We would love to get your jewelry looking new again! We offer repair services as well as cleanings, inspections, and more. Whether you have purchased an Extend Protection Plan or need an assessment of what repairs are needed, you can file a claim using our Claims Portal

*If shipping your ring to us from outside of China. We are not liable to cover any import/customs fees that may be required by the mail carrier. We will require these fees be paid by you, the customer, prior to us paying the mail carrier. If the fees are not paid in a timely manner this may result in the mail carrier returning the ring to you.

We have partnered with SF EXPRESS to offer this SF EXPRESS Shipping Protection which offers extensive coverage for lost, stolen, or damaged packages. In the event that you need to file a claim to replace your item(s) due to an issue with the shipping process, SF EXPRESS will most often send you a store credit or gift card for the value of the product plus shipping costs and taxes so you can order a replacement product quickly.

We do not default to requiring a signature upon delivery for domestic shipping addresses. However, there are 3 different shipping options at checkout that have the option to require a signature. For international addresses, we believe typically a signature is required upon delivery, or they will leave you a little slip to go pick up the package in person.

Yes, we ship all over the world! Basic international shipping begins at $20 for an average of 2 weeks shipping time, but you can purchase upgraded shipping at checkout. We are not responsible for any customs fees that may be due upon delivery of your package. Not all countries will require customs fees, and we have no way of knowing who will or will not be charged.

Please contact us and we will provide you with professional after-sales service.

Please contact us and we will provide you with professional after-sales service.

All custom designs crafted by us are considered the property of Caikuang Jewelry. We may use these beautiful creations for promotional purposes, including showcasing them in videos or on our website. Please note that we don't offer exclusivity for new designs purchased. We're excited to share our artistry with the world, and we appreciate your understanding!

In most cases, no! The exceptions to this rule are as follows:

1. Adding or replacing materials that are more expensive than what is shown
2. Adding an engraving
3. If your design requires more labor-intensive techniques

Our rings are fully customizable. Many clients find a style they like & want to swap out a material or alter the order or width. For this, you can share those changes in the “notes to seller” section of checkout. More elaborate requests regarding base styles or elements we do not yet have shown on the site, we use email to communicate the design process. caikuangjewelry@outlook.com

Yes, please include this in your order notes. We will contact you within 48 hours to reconfirm your customization details.

Only customers who purchase gemstones from CaiKuang Jewelry can personally select the gemstones used on their rings.

Custom designs are not eligible for exchanges, returns or store credit. All sales are final.